July 16, 2007

Well, yes, you did mess up.

Called IPD, got the guy I ordered from last Friday.

"Let me see...uhhmmm, sir, yes, I'm afraid I'm the one to blame for that. Usually we fill in any special instructions to the warehouse, and I didn't put Saturday delivery on there. I apologize for that, and I'll refund the extra charge to you right now."

Which is good customer service. Not truly great customer service--which would have entailed the company trying to find some way of making up for the added inconvenience that their mess-up caused me--but, still, good. And I suppose good enough to not make me swear them off forever.

But next time I'm going to be more careful.

Posted by Terry Oglesby at July 16, 2007 11:09 AM

More careful as in ordering both sizes of parts to begin with, or more careful in specifying exactly what they need to do to properly perform their job? Even though it's usually more work for me, I try to do everything possible to make sure I'll get what I need...and then still expect something to go wrong.

I'm fairly certain that at some point I did something to make Murphy very, very angry with me.

Posted by: Diane at July 16, 2007 12:36 PM

Both, actually. A good first step would have been to try and measure what I needed, but I never could get a good handle on exactly where I needed to measure this thing. The second best option was the one of ordering both and sending one back. But in either case, making sure that if I have special shipping instructions, I make dead certain they write them down.

Posted by: Terry Oglesby at July 16, 2007 01:00 PM

Of course, to be SUPER careful, you could have a spare car made of new parts handy.

Posted by: skillzy at July 16, 2007 02:55 PM

That's apparently what I'm in the process of building right now. Sure will be glad when I get it finished.

Posted by: Terry Oglesby at July 16, 2007 04:23 PM