February 15, 2006

Now THAT'S service!

I got a call a few minutes ago from Miss Reba. Seems the flowers I ordered the first part of the week have STILL not arrived.

She had to leave early yesterday, and I was a bit concerned that they hadn't arrived then, but I didn't think too much about it since I've never had bad luck with the florist over in the AmSouth building. I figured they'd be there today--all fifteen little buds. (It being the 15th anniversary of our engagement and all.)

Anyway, not there yesterday. Or today.

::sigh::

I hate this. I have always liked using this particular florist because the lovely lady who works there is so darned nice, but as those of you who know me know, once a place disappoints me, I simply don't ever use them again.

I tried to call the main number first--on hold. Grr.

So, off to shop. I really did NOT want to have to be mean to this lady. Got there and she asked how I was today.

"Well, not good."

I told her the delivery didn't get made, and without the least bit of hesitation, she offered profuse apology, and without hesitating said she would credit the cost of the order back to my account, make sure it was delivered today, AND give me a $50 gift certificate for my next order. No questions, no trying to make excuses, and genuine concern that they'd messed up.

THAT is the way to stay in business. Thanks, Norton's. And thanks most especially to your downtown manager--she's a peach.

Posted by Terry Oglesby at February 15, 2006 10:38 AM
Comments

15 on the 15th. It could be worse.

Posted by: Janis at February 15, 2006 01:24 PM

Nah--it only gets better.

(And by the way, the flowers finally did get there about an hour ago, and she thought they were very nice.)

Posted by: Terry Oglesby at February 15, 2006 01:30 PM

Same thing happened to me! 1-800-Flowers is currently gipping me, despite a guranteed Valentine's Day fee. And their phone service stinks. And I get this form Email back:

"This Valentine's Day holiday is a busy time for us at 1-800-Flowers.com and our first priority is getting a gift out to your recipient."

Uhhh ... no, it's obviously not.

" ... you will be hearing from us shortly."

Good, I find ad hoc yelling to be more than mildly cathartic.

Posted by: Kenny at February 15, 2006 03:12 PM

I almost ordered online this year, because of the price advantage, but got cold feet. I'm glad I didn't now, because this turned out to be much less expensive. Hard to be free + 50 bucks.

Posted by: Terry Oglesby at February 16, 2006 08:22 AM